The most basic benefit of a knowledge management system is helping organizations collect, store, and access information. Beyond the cataloging of important information, there are many other reasons businesses choose to adopt knowledge management systems to address their business objectives:
- Improve new employee onboarding and training by providing a central repository of knowledge.
- Provide answers to employees with questions, especially those in customer-facing roles.
- Create cross-organizational collaboration to ensure teams are on the same page with everything from strategy to policy, to tactical questions.
- Provide an overall productivity boost as employees no longer have to dig through email, chat threads, and old company wikis.
There are several types of knowledge management systems – they break-down into 3 major categories: