The traditional role of the IT department has been as a technology gatekeeper – installing equipment, rolling out technical initiatives, and trying to stop people from being irresponsible with the company’s data. But as the workforce and workplace have evolved, both before and because of the global pandemic, IT has an opportunity to embrace a new role: Empowering the workforce to innovate and collaborate to improve productivity and help the business grow.

“More and more, the keys to scale and innovation are no longer in the hands of the technical few,” Mark Mader, Smartsheet CEO, writes in a blog post. “They’re available to those who are motivated to make change, who want to push the world forward.”

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